Progressive has been working in the telecommunications industry since our company’s inception. Over the years, Progressive has developed a collection environment that is dedicated to improving the relationship between our client and their customers. Our customer care-oriented, call center extension solutions are focused on:          Customer Reactivation - Progressive always strives to have customers reactivate service with the company we are representing.    Pre Charge-Off Churn Reduction - Progressive offers pre-collection programs dedicated to contacting customers prior to charge-off and motivating them to pay their delinquency. We can perform this type of service as a third party or under our client’s name.    Fraud Tracking - Fraud is one of the most destructive factors facing the telecommunications industry. Progressive can indentify and track fraudulent activities and report on these findings to our clients.    Customer Retention Plans - Progressive can design customized programs to specifically target premier customers and make special contacts in an effort to retain them as customers.    Combined Collection/Marketing Programs - New creative programs are the best way to retain positive relationships with delinquent customers who pay their debt and reestablish service. Some ideas include free minutes, coupons for merchandise, and reward connections with other cross-selling vendors. Progressive Financial Services, Inc. participates in many telecommunication and industry conferences regionally and nationally. Go to Services page   Privacy Policy © 2009 Progressive Financial Services, Inc. All rights reserved.